KYC Policy

Version: 1.0 · Effective Date: 03 October 2026

1. Purpose

ZippyCarna uses identity and eligibility verification to reduce fraud, protect vehicles and support safe rental operations.

2. Persons Covered

KYC may apply to customers booking vehicles, Hosts listing vehicles, authorised drivers, employees and executives with privileged access, and other persons where verification is legally or operationally necessary.

3. Customer Verification

Customers may be required to submit their full legal name; mobile number with OTP verification; email address; driving licence; identity information through an authorised verification workflow; selfie, liveness or face-match verification where required; and additional documents where justified. A valid driving licence appropriate for the vehicle is mandatory before handover.

4. Host Verification

Hosts may be required to submit identity information, PAN, ownership or authority documents, bank account details and verification, vehicle RC and other applicable vehicle documents, and Host Agreement acceptance.

5. Verification Providers

ZippyCarna may use authorised third-party verification providers, including configured identity, document and bank verification services. Verification uses authorised methods and valid provider credentials. ZippyCarna will not claim that a government database or provider has verified a record unless the verification actually succeeded.

6. Review Outcomes

A verification may be marked Pending, Verified, Rejected, Manual Review Required, Expired or Unable to Verify. A failed automated check may be referred for manual review where appropriate, and ZippyCarna may request additional evidence.

7. Booking Restrictions

A customer who has not completed mandatory verification may be prevented from completing payment or vehicle handover, depending on the relevant requirement. A Host whose mandatory KYC or vehicle documentation is incomplete may be restricted from listing or receiving bookings.

8. Data Protection

Identity documents and verification results are accessed only by authorised personnel. Sensitive information is protected, retained only as necessary and processed according to applicable law and the Privacy Policy.

9. False Information

Providing forged, altered or misleading documents may result in account restrictions, booking cancellation or reporting to the relevant authorities where required.

10. Review and Grievance

Persons who believe a verification decision is incorrect may contact support@zippycarna.com or admin@zippycarna.com for review.

Document Status: Final – Approved and Published · Version 2.2 · Effective 1 June 2026